Noo.. the 'dealershaft'
The 'establishment' that my mom purchased her SSEi from originally in 2000 (as well as 4 other prior purchases over a 12 year period .. all cash) really chapped my a$$ when they charged $68 labor back in 2004 when I wanted to set the Magnasteer to firm.. this while installing I-shaft #3 which I paid for, and they installed for free.
The service manager had always been great to work with even when I had a headlight motor replaced in my WS6 but he turned into a jerk real fast. Basically if I remember his quote correctly 'Why don't you take it over to ****** (Cadillac dealership where my mom bought her STS) and have them do it for you for free"
Wrong thing to say to to me
GM got a call on that one as well... I have ran into the asst service manager at several charity events which I have been cordial and so has he... Even got a free beer a couple times at some other local events...nevertheless.. you screw somebody even a car dealership it will come back around