Originally Posted by iRocco
No, I don't think they have re-engineered the unit.
I wanted to put this out to all the owners here with similar problems: If you go to www.gm.com
they have a link to their "Owners Center" where you can register yourself and your car by VIN. Once you do that you can check for recalls specific to your model. I used the 'Contact Us' option to send an email expressing my concern that this should be a recall item, and is a legitimate safety issue as well. I actually got a response in less than 24 hours.
I invited the person responding to visit this site and search the forum for "window regulator" and check out how many have had this problem. I encourage all of us to register and voice your complaints. Maybe if we do, they'll think harder about owning up to such problems. The firm I used to work for (Kirkland & Ellis, LLP) does a ton of defense work pertaining to product liability cases on behalf of GM. I know that they know how expensive it is when a group of disgruntled owners file a class action. Maybe if they can get a feel for the number of people affected by this, they'll chose to recall it rather than risk having to defend it.
I sent a similar letter to GM on Wednesday night....here' the response. FWIW, this is the last GM product I'll ever buy.
Thank you for contacting the Pontiac Customer Assistance Center. We
appreciate you taking the time to write us in regards to the window
regulator concern you are experiencing with your pre-owned 2000 Pontiac
Since you have provided your telephone number, I will be following up
this e-mail with a telephone call Monday between the hours of 10:00 a.m.
to 12:00 p.m., Eastern Time. If I fail to reach you, please contact me
at 1-866-952-4368 ext. 57561 between the hours of 6:00 a.m. to 2:30
p.m., Eastern Time. We appreciate this opportunity to address the window
regulator concerns with your 2000 Pontiac Bonneville.
Although we do understand your position, our experience has been that a
defect attributable to the original manufacturing and assembly process
generally makes itself apparent quite early in the life of the vehicle.
After a vehicle has been in service for several years, many factors
such as usage, owner maintenance, age and wear, can contribute to
difficulties with the vehicle that are beyond the control of the manufacturer.
I have documented your comments under request number 1-355549461. If
you should need to contact us in the future, simply reply to this
message or call our Pontiac Customer Assistance Center at 1-800-762-2737.
Customer Relationship Managers are available Monday through Friday from
8:00 a.m. to 11:00 p.m., Eastern Time.
Again, thank you for contacting Pontiac.
Customer Relationship Manager
Pontiac Customer Assistance Center