i didn't learn the first time. i thought i would speak with the service manager and everything would be fine. Sounds great! Had a nice long talk with the service manager about his service people from the last time and he agreed that they had made some mistakes, the guy handling my car that time was new, and he was sure it would not happen again.
Well, here i sit writing for some advice. Low and behold my oil pressure sending unit went out again and i had a pesky service security system fault flashing at me intermitantly. the repair replace the sending unit and the security system "brain" is on GM backorder.
i drop my car off on Tues afternoon. Wait all day Wednesday for a call from the service department on my car. at ~1710 the service department calls and says they are waiting on a call back from GM on the "brain" and i have been authorized a rental car. But i need to get there by 1800. great, only 50 min to find a ride from my work accross town to the rental agency. no luck. yeah, i could have called and had the rental company come and get me but i did not think of that until 15 or so minutes later and by then it was too late for them to drive over and get me.
So this is the first quandry . . . shouldn't the service department have given me an earlier call seeing that they had my car?
next morning, Thursday, i went to the rental car company and picked up my Grand Prix GT. Nice car, but the Bonneville is the one for me. anyway, i am sitting at work taking care of protecting the world (as i do everyday
) and i get a call from the service department. "Mr. Xac Xado i have some good news and some bad news for you" oh yeah just what i need to hear from a guy that has my baby! i thinking he dropped my car off the lift or while out on a test drive the employee totalled my car. no, someone decided to use my windshield for target practcice. shattered it, he says. Glass all over . . . .it wasn't like that when you brought it in was it . . . .here is the local sheriff to take down some infomation from you. okay, where is the good news??? well, they were going to be nice and replace the windshield for me at their cost. WOO-HOO!!! Excuse me, but it happened on their lot with their security aren't they responsible (in short no - but i will get to that later). cool, they are gonna take care of me. maybe they aren't as bad as i thought.
Cut to the end of the day. i head to the dealership with family in tow so i can pick up the car, return the rental and get the wife to some shopping. i pick up the keys hand them to the wife after a quick look at the car we are off to the return the rental - new windshield looks fine and the pressure gage works. yee haa!
turn in the rental and head back to the comfort of my Bonne. the wife comes out of the drivers seat brushing off her bottom, which i normally don't mind seeing, but see is saying that there is glass on the seats!!! what??? sure enough i look inside and there is glass shards on the dash, seats and rubber strips hanging out partying with the glass. i call the dealership and they are very apologetic - they thought it was clean, bring it back and we will take care of it. cool, not much harm done just another 30 min i have to spend at the dealearship.
they "clean" my Bonne. NOT! right on the center console, in plain view is stirps of window rubber and glass. oh boy. i grab the pieces i readily see and walk back in. show them to the other service tech and tell him i want the service manager to call me.
So, here is the second point of reflection . . . shouldn't they have cleaned it right the first time? What about the second time? am i being unreasonable here? and that is just what i asked the service manager later.
20 min later still no call. So, i call him and here is the gist of the conversation. he believes they went above and beyond by replacing the windsheild as they are not "technically" required to replace it. as he explained it they dealership is not responsible for damage done to a vehicle on their lot?!?!? WHAT???? And they did try to clean it. he understands if i take my business elsewhere. it is up to me to clean up my car.
WOW!! see if i am heading down the wrong track here in my apraisal of this conversation.
- i am responsible for damage to my car even when i leave it with the dealership
- they do not have to clean it, even though they offered to, to the point of being clean
- and last but certainly not least . . . .He does NOT care if i bring my business back there again!!