I hope so..
Shell gasoline damages thousands of cars Canadian Press, by anonymous reply May 27, '02 12:51 AM
Sunday, May 26 – Online Edition, Posted at 9:47 PM EST
Edmonton — Shell Canada has been quietly compensating gasoline customers for months after acknowledging that one of its additives seems to have damaged fuel gauges in thousands of vehicles across the country.
"We've heard about this issue," said Shell Canada spokesman Jeff Mann. "It seems that one of the common denominators is the use of Shell gasoline."
The problem is most common on Dodge Chrysler vehicles.
Drivers experience it when their fuel lights begin to blink empty even though the tank is full. The needles on gas gauges swing back and forth seemingly randomly.
The problem, said Edmonton mechanic Dave Guse, is a layer of sludge that forms over the sensor in the gas tank that reads the fuel level.
"It'* black, goopy crap and we scrape it off with a razor blade," said Mr. Guse, who works at a Dodge Chrysler dealership.
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Re: Shell gasoline damages thousands of cars Canadian Press, by anonymous reply May 27, '02 12:52 AM
PART IIOver the last six months he'* seen about 400 vehicles with the same problem.
"I'm tired of seeing them," he said. "I've had people come back three times. After the third time, they get mad."
Another Dodge Chrysler service manager estimates that up to 100 vehicles a month with the problem have come through his shop since July.
The manager, who asked his name not be used, said his mechanics were baffled, especially since many of the vehicles were new or nearly new.
"They were fixing everything," the manager said.
Then, they asked about the fuel.
"The people said they only filled up at one service station since they bought the car," he said.
Fixing the problem usually costs a couple hundred dollars, the manager said. However, one driver who left it unattended eventually paid $2,500 to scrape the gunk out of the car'* fuel injectors.
Complaints began to filter back to Shell, said Mr. Mann.
"As soon as we heard about this, we started to investigate," he said.
"We did identify one potential as one additive in our gasoline. [The residue] is the result of a complex set of interactions."
Fuel composition, part design, weather conditions and driving conditions all played a role in the problem, said Mr. Mann.
Although customers have been offered compensation in the form of Air Miles or free gas since last fall, Shell continued to use the additive until March, Mr. Mann acknowledged.
It was contained in shipments that went across Canada and some is probably still in the marketplace, he said.
"There is potential that there are still some people experiencing residual problems," Mr. Mann said. "Our indications are that the problem is going away."
The cost has been borne by car owners and by DaimlerChrysler through warranty programs.
"We are aware of the situation," said DaimlerChrysler spokesman Walt McCall. "We're working with the fuel company on it."
Shell Canada is trying to put things right with its customers, said Mr. Mann. A claims centre has been established for people seeking compensation for expense and inconvenience.
The number is 1-866-900-9100.
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